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Mindhive Global
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  1. Mindhive Global
  2. Mindhive Global's Service Portal

Mindhive Global's Service Portal

Need help? Use the options below to report an issue or submit a request. You can track every step until it's resolved.

  • Report a Problem

    Report production issues or system interruptions

  • Submit a Request

    Request user access, configuration changes, spare parts or general support

  • Suggest an Improvement (Mindhive Internal)

    Propose a significant change or a new feature

Powered by Jira Service Management
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